Jonathan was awesome, great follow up and delivery. Being an outer island buyer I found that many dealerships were not up to speed on how to deal with someone from another island. Basically wouldn't speak to me until I was there in front of them, but hey, I don't have time to fly over for every T-D-H, But these guys treated me with respect, negotiated the deal, picked me up at the airport. 10 star rating, thank you Jonathon, excellent customer service!
When I was introduced to my Salesman (Sean Karl) he was very much a gentleman and we seem to hit it off right away. I explained to him what I needed and he NEVER ONCE pressured me to purchase the vehicle that I wanted to test drive. After making my decision to purchase the Buick, he went above and beyond to make sure the vehicle was to my satisfaction upon delivery.
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Honolulu Buick GMC sales team would like to thank you for coming in and we hope to see you again in the near future.
Upon purchasing my vehicle, I was told my vehicle was being detailed. I received my vehicle with wet floor mats. The rest of the interior was not touched. The exterior was rinsed with a hose and had water spots, bird poop stains, a surface scratch that I was told we be buffed out. This was identified prior to the purchase and I was guaranteed it would be corrected for me. In my purchase agreement, it was agreed that tinting would be provided for my entire vehicle as part of the purchase price. My vehicle was picked up today for the ring job. It was returned to me with just the two front windows tinted. When contacting Keith, the sales rep, I was told that I do have tint on the back because the vehicle comes with factory tint.
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. We would like the opportunity to make this up to you. Please contact our manager at (808) 800-4338 so we can make your experience a positive one.
Jordan came out to greet us. He was friendly and very knowledgeable. He could actually answer our questions and tell us about the features of the vehicle which is rare based on our experience at other dealerships. He was not pushy. He worked with us to get things lined up for the purchase. He was efficient and easy to work with.
Despite the earnest efforts of Sean Peros, my sales assistant, I found the whole experience to be the worst I experienced in comparison to my dealings with BMW, Subaru, Lexus and more recently with Volvo. I do not blame Sean as he clearly lacked sufficient training and oversight in his role. The same is true with my experience with the Finance Manager who could not explain how the various sums were acquired. I placed my order in July 2018 for a 2019 model and received no follow-up contact despite leaving a $3,000 deposit. It took my many calls to obtain feedback and a response on the expected delivery of my vehicle. Most of the replies came from Justen Chilcoat including the explanation of the finance leasing computations. One person cannot run the kind of operation most car buyers would expect especially from the higher end GM cars like Cadillac and Buick. Sadly while riding with a Cadillac owner in the shuttle car, he too expressed disappointment with the service at the dealership.
Hi, it's upsetting to hear that your experience was anything but stellar. We would like the opportunity to make this up to you. Please contact our manager at (808) 800-4338 so we can make your experience a positive one.
I am 66 years old,and this was the best car buying experience that I've ever had. There were no high pressure sales from Milton or Justen. We were in and out of there with my new car in a very short amount of time. I will definitely recommend both of them. All in all it was a very pleasant experience.
Sales Representative Keith Whitfield was excellent. I actually flew in from Maui to check out a particular Model. Keith arranged to pick me up and return me to the airport after viewing the inventory. Large selection of Trucks available and I was able to select a beautiful Truck and get a great price.
Ray Guinto was very friendly and very knowledgeable of the vehicles we were interested in. He made it very easy to shop around without any pressure to purchase. We test drove two different vehicles and ended up purchasing a GMC Sierra Denali. He showed us all the bells and whistles and how to work it all. The next day, we came back to look at another vehicle and took that one for a ride. Again, there was no pressure to buy. What a great experience.
I was having an issue with return visits to the dealership for broken seat parts and 4 returns to fix the issue. Rob the service writer made everything right after I calmly discussed my recurrent issues, he is a professional who saw to it that my vehicle was treated with respect and returned with no issues. No one really likes to go back for warranty issues, but when you do, it's nice to have someone attend to your problem and make sure it stops happening. Rob is one of the better service writers I've run into in my decades of vehicle ownership and warranty items.
It was great after the second time I brought my car in. I was not happy when I showed up to my scheduled appointment and the part to fix my car had not arrived yet (ordered two weeks before), and I did not receive a phone call to reschedule my appointment. So as a result I wasted my time. But after I was called that the part was in, my car was fixed and everyone was very courteous!