Saturday appointment at 8:30 for oil change and tire rotation. Brought it in early. said car would be ready at 9:30. Went for breakfast and returned at 9:30. Car ready. only 1 (one) person checking in cars, moving vehicles and checking out completed cars and cashiering. I, along with others (sometimes 5 or 6 others) waited over an hour to pay and leave. Finally got a manager from his office to come out and relieve his one working individual. Your product is fine but without service and only one dealer on the island I would never recommend Buick.
Service staff is friendly and professional. They recommended services that would keep my truck running at its best. They did not try to up sell me on services, but were honest about all my options and let me make the decision. The only place I will ever take my truck.
the techs managers all awsome does there job well and very friendly always on ppint ketting you know in advance things that need to be done on a timely matter awsome service and comfortable waiting room.
i have received multiple emails inquiring about purchasing my GMC acadia and when I reached out to get a quote to see how much GMC was willing to pay (from the sales manager), I got nothing. I have had the GMC since 2013 and ever since then follow up and communication has been poor (however this last time the service consultant was good). Long story short, we are disappointed with the overall service at GMC Honolulu to the point we sold the vehicle because we don't want to have to deal with the dealership anymore. Please remove me from all email lists and mailings.
Robert was friendly and cordial. He has great people skills and took the time to explain all services that were done and the reasons why. He added the steps to explain what would be done next service date.
Chad in the Service department provided me with excellent service. He updated me promptly when I asked for a status update with the work being done on my vehicle. He also committed to a time of completion (of my service) and stuck to it...as it was important for me to have my vehicle back to pick up my kids. Very knowledgeable and helpful. Also shuttle driver was excellent, very courteous and helpful!
It is great to hear that our staff at Honolulu Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
I scheduled an oil change. When I arrived, someone was there to receive my Sierra. Friendly. Answered all my questions. He called me when it was done about 2 hours later for pick up. No problems. Thank you.
Aaron in the service department, Sheldon in the parts department and all the Honolulu GMC staff that assisted us was very friendly courteous and professional. they all definitely represent your company very well. Thank you Honolulu GMC for and excellent experience.