I bought a new car (2019 Denali Acadia) and the first day I had problems with the windshield leaking. Once the sale was final the sales rep dropped the ball and passed my off to someone else. Poor follow through...
Kevin, we sincerely appreciate your feedback. Each employee is a valued member of the Honolulu Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Jody Pena was amazing. Very humble and hard working. I told her what our family needed and she along with the Manager made it possible for me and my family. We are very grateful for the wonderful service they provided. Mahalo
Nicole, we sincerely appreciate your feedback. Each employee is a valued member of the Honolulu Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
John and Jeff were very helpful. They gave me updates before I asked. Courteous, professional staff. Did not get the lot porter's name, but he was on it while being polite. Also met Jack the Service Manager - very approachable and seems to really care about his store.
It felt quite 'low class'....other than my salesperson, folks were quite lazy and lethargic. The F&I manager was cool. The process took way way way too long! I sent all documents (insurance, loan, ID) the day before. Still took 3 hours.
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
Kale, we are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Honolulu Buick GMC, we value our customers and we look forward to seeing you on your next visit.
It is great to hear that our staff at Honolulu Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
I always satisfy with the service department every time I bring my sierra in for service. They are the people with their word, they also allow me to drop off my vehicle a day before. 100% satisfy, wonderful job. Aloha