Service department never called on the status of my truck. They said it would take a week to repair but nearly 3 weeks and the repairs are still not complete. I have to go back because the part did not come in and that was 2 weeks ago. I’m sure I will have to call to see when the part comes in because I’ve lost faith in the service Dept. I make a big mistake buying Professional Grade GMC.
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
as a whole, bad experience because i made an appointment to get my truck fixed the day before it did get fixed and the service dept cancelled on me because they became booked. i was bringing it in because my truck wouldn’t start and i needed to jump start it. i would think not starting is an “emergency” job and i had a 1pm appointment so how can they not check a battery from that time till closing? because i didn’t want to keep bothering my neighbors for a jump, i went and bought the battery starter for $120. my truck is under warranty which i spent $2500 extending also, so i shouldn’t have to be spending any extra money just to get my truck going...especially since its 2 years old. as for the experience getting fixed, aaron was good and even got my truck washed. virg was also great and made the shuttling experience great.
The representatives did all that they could do. Very nice and understanding. I'm just dissapointed that I've had to repair so many things in such a short period. I only drove about 6500 miles in the first year. Q system, tailgate, recall defects? Dissapointed.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
I was pleasantly surprised at the smooth transaction of my getting out of one GMC and into another in such a timely manner. I was dreading the all day affair of getting a new car. I was impressed with my salesperson, Jon, he got me in and out of there in about 3 hours. He was very knowledgeable in his work and he walked me through all what I needed to know about the benefits of my new car. I turn my lease in, in another 3 years. I sure hope Jon is still there! Thank you Jon and thank you GMC!
At first I was very upset Lawrence did not listen to my wants, he saw me and my daughter and thought... women... this will be easy; he was pushy and wouldn’t listen to our needs for the vehicle. When switched to Shawna-Lei she was a sweetheart! She got us a great deal, listened to me, was caring and compassionate and completely changed my mind on the dealership
It is great to hear that our staff at Honolulu Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Daniel, we are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Honolulu Buick GMC, we value our customers and we look forward to seeing you on your next visit.
The one thing that annoyed me was that once I dropped my vehicle off and I called back hours later to check on the status people kept telling me someone will call me back. It happened 3 other times and I missed the shuttle to be able to pick my car back up even though it was done with.
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Excellent customer service and communication provided by the team led by Daryon! Questions answered, problems solved and issues were non-existent. Incredibly and overly satisfied with my overall experience.