I've been back three times, and now a fourth for a simple seat repair. After the seat repair was completed, the driver air bag light was on. Now a NEW part is broken that wasn't broken before I took it in. Add to that, my car now wears a scratch that wasn't there before the last visit, and the plastic molding at the seat now wears a dent where they took no care in removing the seat. I will express this to the service writer when I return for a FOURTH time for the same reason...
Jacob Vinton, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.
Although the total experience took over 5 hours, my Buick Rep (Jordan) was very nice, helpful, explained things, and gave me a nice walk-through in my vehicle. Jordan and his manager worked with me on the vehicle and leasing. I would definitely return and ask for Jordan. I was pleased to report back to my brother who is a Senior Engineer for GM in Michigan, that my experience was a pleasure and the car was solid, well-made, quiet, and luxurious. I told him my Encore was "sweet"
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Honolulu Buick GMC (808) 800-4338
The people were really nice and patient, but within the first 4 days of having our vehicle we have gotten a flat tire which exploded in the freeway. And then when we tried to put the spare on we did not have a jack in the van. So we called our friend to come and help and when we did he took out our spare tire and that was flat also. So having a vehicle bought from JN is not very good because there was no inspection done on the vehicle before it was sold. So we had to borrow my friend spare tire and jack just to make it back to anywhere because Allied said they would take about an hour or 2 for a tow truck and I just had a newborn baby with us so we were not going to wait. Then I bought the vehicle back to JN and asked them to switch the tires or to fix it which was wrong because that left on the same old tire and then I still don't have a jack and it's been 1 week and a half also my spare is the old one still they didn't offer to give a new one. So my experience with then is not very good, but I did get a good price for the vehicle.
I called my salesman John to inform him of my situation he then talked it over with his team his managers and they all put together a great deal and help me get out of my financial struggle I was so happy because they took the time out to hear me and that’s the most important and then they did their best to accommodate my needs and made it happen thank you had a Buick GMC!!! For the outstanding service!!