I had the worst experience. I've been a long time customer. This is my 3rd car from this company and 3rd time service one of my car here. I miss the old Service employees like Eddie and the others. This is the first time I ever brought my car for service and I encounter this situation among all the service and yet this is the most I spent thousands of money but yet the worst, I would go on but I will just stop here, although I always trust the sales rep like Sean and John Palting, but I rather get my next car where I will have great service as well. I just hope that the people I refer will not receive the same experience I just did. Because then it is on me too.
Eladora, we apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.
When I originally called for an appt, the person on the phone was dismissive and unsympathetic. The original appointment date offered was weeks out from the actual date my car (not yet 1 year old) broke. Even though I explained that car was not driveable, the dealership was so backed up, they were unable to help me for over a week- leaving me carless and providing a hardship for my family. When I did go in person, the staff and manager were helpful and friendly. They provided me with a loaner car and my car was repaired, in 4 days. However, now one of the front headlights is off center, leading me to believe that attention to detail during the repair was lacking. ...I will not attempt making an appt to get it fixed...
Quick to quote a price /or service ! Always looking to upsale something ! But extremely slow on performance ! Oil change ! Faster and cheaper at an aftermarket ! Tire rotation same ! Wheel alignment same ! They are begging you to come in for their services ! But are not able to complete basic dealership ( Services ) these things can not be done at Lexus , Toyota ,Nissan , Tesla ! The competitors have express service one hour or less ! And are willing to do basic maintenance services on all branded vehicles ! Catch up or be left behind ! Give me one reason why I should Choose a G M C , on my next go around ?
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (808) 800-4338 to discuss your concerns, as your satisfaction is of utmost importance to us.
First I had come in for service before and a part needed to be ordered. I guess it was ordered since I was NEVER notified that it came in. After waiting over 6 weeks I called to find out what was going on, and was told that the service person would find out and call back. She didn't. So I called two days later as was told the part had been received at the dealership OVER A MONTH AGO. So I bring in my vehicle and expect to be called when the cover on the driver's seat is installed and my seat belt is checked. Again, I had to call the service department and was told the switch was installed on my last visit. I didn't bring in the car for that. I brought my car in to have a cover installed and no one installed the cover. That's great. I was also told that the buckle would need to be ordered or delivered. Why wasn't I contacted earlier in the day so the part could be delivered and why wasn't the cover installed? Oh, yeah, my car was brought in for a switch, right? NOPE it was the cover and seat belt, so I got to wait in the waiting room for hours because of nobody knowing what was going on with my service. Should I go back to a shop that can't even schedule the repairs or contact their customers? Right now, the answer is NO.
James, thank you for bringing this issue to our attention. Open lines of communication with our customers are critical in improving our customer service, and we would like to learn more about your experience. We look forward to hearing from you. Please reach out to us at (808) 800-4338 so we may assist you in moving forward towards a resolution.
Hi there, thank you for taking the time to leave a review for us at Honolulu Cadillac. We're happy we could meet your expectations! Thank you again for choosing Honolulu Cadillac and we hope to see you again.
The dealership was great. This is pretty impressive considering there were a few things I wasn't happy with regarding the vehicle after I picked it up. They continually offered to fix the issues I experienced and even offered to take the vehicle back and help me find something I liked. Overall, they were great and very patient.
Professional employees in all departments. Treated by everyone with respect. Everyone really listened to comments made by me and while the negotiated price for the car was higher than my expectations, I still felt happy with the final purchase. Enjoyed working with Sean Peros and Brian Wong.
I took my car in for regular maintenance. Although they were somewhat friendly, I didn���t find them very helpful. I did not receive any updates on the status of my vehicle, nor did I receive a returned phone call when I left a message. Upon picking up my vehicle, I asked if the dealership no longer provided a courtesy wash and was told I could wait if I wanted it done; I was not feeling well and left. On my drive home, I noticed a lot of mud on my passenger side floor mat (no paper mats nor plastic was used to protect my interior. Additionally, none of my settings were reset upon completion of warranty work.
Over a period of several weeks I left multiple voice messages and no one ever responded to me. Finally I got my car into the service dept, I picked it up it and it still has the same issue I had originally. Now I have left two voice messages and sent one email over the last two days and still nothing. In the past the only way I could reach someone in the service department is to call the sales department!
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.