Staff was courteous, professional, I had an appointment for 10 am. I was there on time, took 2 and half hours for an oil change and tire rotation, 2015 8686 miles. Tire rotation probably was not needed. Was noted on report wheels are spidering with corrosion. Truck is always garage kept. I am curious why the wheels are corroding. I have a Range Rover longer and wheels are fine. I may consider a speedie lube for the 2.5 hours time frame next time.Thank YouJack

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Had a tire go completely flat, they got us in the day we called. Also the shuttle service was very helpful in getting my husband back to work.

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Fast, efficient - friendly.

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The rep Aaron from service and Jon my sales rep helped me alot and always goes over and beyond. Aaron made my visit so pleasant and easy to talk to. Tried every way possible to help me with my vehicle service. Always informed me of n e updates when the vehicle is ready and what they would do to my car b4 fixing. Also jon palting. Man he is a life saver. He is a real and truly an example of best customer service. I bought my vehicle from him and ever since that service till now. He was always ready to help me and always finds and research for answers to my concerns. I hope he gets a raise or promote him as the best sales rep in 2020. Man jon palting I salute u. And always will refer my friends and families to u(directly to u). Cuz u the man. I am so happy an honored to recognize JON PALTING for best customer service.Truly blessedMr. And Mrs. Sole

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Samantha at GMC honolulu's excellent and providing me with the service that I needed

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Great people to work with.

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Samantha was terrific! Made an appointment for me even though records showed that there was no appointment on the books (even though I did make one over the phone previously) . Was spot on in estimating the time it took to complete the job.

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Just wanted to give a public shout out to Sean Peros. He was wonderful. Seemed like he had our best interest in mind. Genuine and trustworthy. I would def recommend purchasing a car from this guy. Thank you Sean we will be back. Great customer service!

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Honolulu Buick/ Cadiliac/GMC dealership and Service and Staff Are freakin Aloha Amazing. I needed assistance with my SUV - with their roadside assistance- picked up my SUV at my condo (7:30am) repaired what was need and delivered it back to me at my Condo before 1pm the same day.Woweeeee... That was so wonderful and made everything so very easy on my part! Service All around guy Jeff is Fantastic with his knowledge and care.Thank you Jeff and Staff!!!

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Came in for an oil change and tire rotation. Process was smooth and easy. I was in and out in a timely manner. They even did a quick wash and light vacuum on my vehicle, which I greatly appreciated. I will definitely be coming back to this dealership.

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Samantha Earl was personable, upbeat, professional, and energetic while managing my service request. Upon a preliminary inspection Samantha found a few details that were not satisfactory and returned the vehicle to services to address the issues. During my short interaction with Samantha I found her to be loyal to her employer and also dedicated to customer satisfaction. Samantha is one of a kind!

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We came in looking for a specific car off of their used inventory. they had the car ready, and had already taken care of all the traditional servicing requirements. John was very helpful and exceedingly professional. They even detailed it in a few hours before we left the dealership lot with it.

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Jon P. was EXTREMELY helpful, honest, and humble. He took his time and didn’t rush me. Helped me make the best decision that was logical for me and he thoroughly explained everything to me. Jon stayed late after closing hours to see my sale to completion. THANK YOU!

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Sean was extremely helpful, courteous and knowledgeable. No pushy sales pitch. This is my second car I have bought from them. Their service is excellent and responsive. They worked with me on my trade and worked to get the best promotional pricing on the new car. I look forward to my next purchase!

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Got great help from their sales rep shana!

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My advisor, Daryon, is very helpful, very professional, and has provided nothing but excellent customer service all around and not just to myself but also with other customers that are before me everytime I come in for my appointments. I'm a difficult customer to deal with at most times especially when I was 8 months pregnant, very impatient, irritated easily, and don't understand what is going on with my vehicle but Daryon is always so patient and kind with me and take the time to explain the process and would go beyond to provide me with all of my options. She's also very mindful of the time her customers have been waiting for their vehicles and constantly updating us on our vehicles which, I dont know about other customers, but it is something I very much appreciate and I don't even mind waiting in the lobby. She is just amazing! Honolulu Cadillac Dealership Service Department is lucky to have her on their team!! Thank you Daryon!

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Great service...great people! Sean was very helpful and knew his Cadellac product line well.Answered all our questions. We look forward to coming back!

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Got a 2020 SIerra At4 from this place thanks to Shawna. She was very helpful and made the car purchasing very easy. When I went to the dealership for a test drive, she had the truck ready to lookin nice and clean. Overall great experience at this dealeship. Also got the truck for an awesome price. I was in the market in looking for a car for over 2 months so I did my homework about pricing and all that stuff. Trust me I got this truck for an AWESOME PRICE. CostcoAutoProgram also helped with that. Just to put a cherry on top also won a raffle that got me a YETI COOLER, 2 YETI Flask, A yeti hopper 8 a portable grill and stand. Almost $1k worth!!! Thx again Shawna and Gmc Honolulu for the great car buying experience!!

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Very friendly and pretty nice showroom. We rushed though things and already had our minds made up before we came in. We needed a new car and there wasnt much negotiating and a manager apparently gave us a take it or leave it number which we decided to take. I'm confident that they are pretty happy on their end but we are still satisfied as well since we didn't have ideal credit situation it came down to our deposit and what we were paying per month.

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Recently purchased a 2019 GMC Sierra SLT and couldn't be happier!! Shawna was awesome showing me the ins and outs of the Truck as well features during my test drive. I really wanted to be comfortable with any choice I made as I was just forced to give up a daily driver Silverado I've had for 15 years, and I was not disappointed! I was satisfied that this was the truck I wanted to take me into the next decade or more! Shawna also made sure that it was ready to be shipped and took it down to the dock for shipping to the Big Island. Got compliments from the dock workers who told me they had been admiring it since they took if off the boat! Mahalo Shawna and Honolulu Buick GMC Cadillac!!

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Got a 2020 SIerra At4 from this place thanks to Shawna. She was very helpful and made the car purchasing very easy. When I went to the dealership for a test drive, she had the truck ready to lookin nice and clean. Overall great experience at this dealeship. Also got the truck for an awesome price. I was in the market in looking for a car for over 2 months so I did my homework about pricing and all that stuff. Trust me I got this truck for an AWESOME PRICE. CostcoAutoProgram also helped with that. Just to put a cherry on top also won a raffle that got me a YETI COOLER, 2 YETI Flask, A yeti hopper 8 a portable grill and stand. Almost $1k worth!!! Thx again Shawna and Gmc Honolulu for the great car buying experience!!

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I went in this past week to look at a car I viewed online. After arriving, I had the pleasure of meeting Shawna. She walked me through the car buying process with ease. She was very respectful and professional throughout the entire process. As buying a car is usually a lengthy process it went very smooth with no hassle or grief. I definitely recommend this dealership and Shawna to anyone looking to buy a new car.

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I went in this past week to look at a car I viewed online. After arriving, I had the pleasure of meeting Shawna. She walked me through the car buying process with ease. She was very respectful and professional throughout the entire process. As buying a car is usually a lengthy process it went very smooth with no hassle or grief. I definitely recommend this dealership and Shawna to anyone looking to buy a new car.

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Shelly Mogote was in and out quick with the test drives and paperwork. Thanks guys for our new vehicle

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We loaded our desires on the Costco site, was contacted the next day by the dealership, set an appointment time, showed up at the dealership, and was introduced to the salesperson, Shawna-Lei. We talked about what we wanted, she showed us the inventory, we picked the one liked, and they had to move 6 other cars to get it out. We took it for a test drive, Shawna answered all our questions, and showed us the Costco price. No haggling, no high pressure, just a straight forward and simple process. Thank You.

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